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  • 2017, 28 July
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    PRONTO! From Desktop to IOS and Android
    Oxford, CT (July 18, 2017) - What are your expectations regarding product support for your practice? According to an article by Forrester, customers would rather not call at all for support, and it’s clear to see why. Marketwatch.com estimates Americans will spend 43 days of their life on hold. Remote login software and desktop agents offer an escape from this statistic, by putting us “at arm’s length” to the support provider. But are they used properly? Despite the promise of rapid response, assistance isn’t always truly immediate, nor an intelligent solution to the problem.

    If we are forcing staff members to hold on a call cue, wait for (and likely miss) call backs or wait days for a trainer to travel to the office, how advanced could our support really be? These methods only convenience the dealer / support provider and office productivity irrevocably suffers. The cost of bad customer service affects the practitioner as well as the support provider’s reputation and trickles down to the patient’s experience. It is amazing we still accept it as standard.

    Knowledge bases are a great way of self-help. CallCenterHelper.com outlines 49 Tips to reduce AHT. Three of these tips relate to availability of a knowledge base on common issues. But what about the next level idea that encompasses all of these tactics in real time? What about case specific knowledge, delivered immediately to the best staff member on their preferred device?

    One dental provider has done just this. Villa Radiology, the Dental & Medical Imaging, practice development and solutions provider, utilizes a rapid response ecosystem with desktop agent and IOS / Android capability. Villa coined the name PRONTO! (meaning ready in Italian) because the practice has the option to directly contact the manufacturer support through the ecosystem.

    PRONTO! works by utilizing video and audio and can be accessed on any screen using most operating systems and browsers. Staff can schedule remote training convenient to them during any open time slot. If there is a product issue, a staff member can send a screenshot, photo or video from their phone and an immediate solution to the specific problem is provided by a factory trained agent. If the problem cannot be resolved at the staff’s convenience, an agent is available to escalate the case.

    In the digital age we are quicker and smarter and investing heavily into our support platforms. Support providers, in turn, must deliver smart, convenient support and training as rapid as they deliver their product and bill their customer. For the practitioner, staying invested in next level support is critical to maximize daily production. This results in less time spent on the phone and more energy spent on patient care.

    Villa Radiology offers PRONTO! On-Demand with all new Villa product. They are also currently offering a best pricing request to demonstrate “What is Villa?”
  • 2016, 03 August
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    Villa Radiology Systems announces Paul Blocchi as Chief Operating Officer

    Oxford, CT - August, 1st 2016

    As COO, Blocchi will have overall responsibility for the company’s North & Central American operations, including strategic business development, implementing innovative growth strategies, and overseeing the company’s North American headquarters. He will focus on continuing to build a strong, client-focused, knowledge sharing, results driven organization. This will be accomplished by increasing efficiency across all aspects of operations. In addition, he will maintain senior management responsibilities for sales, marketing, logistics, client care and daily operations.  ”Paul strengthens our executive management team and greatly adds to our capacity to implement our innovative growth strategy,” said Emilio Bruschi, CEO and chairman, Villa Sistemi Medicali S.p.A.. “Paul’s outstanding leadership and deep knowledge of the industry will be instrumental in aligning Villa Radiology Systems, LLC to create operational synergy. This will allow Villa to excel in serving the present and future digital imaging needs of Dental practitioners and support organizations in North & Central America.”

    Villa USA, is expanding operations as part of its innovative strategic growth plan to accommodate a rapidly growing demand for better Dental Digital Imaging design, value and client experience from support providers, practitioners and patients in the Americas.

    “The increasing value of our manufacturing and design capabilities, competitive pricing strategies and innovative business models will fill a strong need in the Dental industry for a better partnership with Dental practitioners, service providers and support organizations, throughout the entire product life cycle. ” added Mauro Scilligo, Global Marketing Director, Villa Sistemi Medicali S.p.A, “With Paul leading our operations, I have full confidence that Villa Radiology Systems, LLC will continue to evolve as a trusted partner for Dental practitioners and support organizations in North & Central America.”

    Blocchi comes to Villa USA with a strong 2D/3D imaging background and is approaching 25 years of experience in many aspects of the Dental industry. He has served in manufacturing, distribution, customer service, technical support, sales, marketing and senior managment positions with respected organizations. He earned a Bachelors of Science in Business Management from the Rochester Institute of Technology, (RIT) with a focus on International Business and holds a Six Sigma Black Belt certification.

  • 2016, 22 July
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    Rotograph Prime preview
    Rotograph Prime is the new generation of digital panoramic unit, featuring a creative and innovative design. A unique and effortless wall mounting solution, combined with a lightweight framework and a compact footprint, allow Rotograph Prime to be easily and quickly placed in almost any dental practice.

    The operator can get a precise patient positioning thanks to the motorized telescopic column, the face-to-face positioning and the 2 laser beams centering system. The chin rest with bite stick and the two lateral temple supports keep the patient stable while the focal layer position is automatically adjusted following the selection of the dentition morphology. Thanks to the absence of a floor base and the wide range of its vertical movement, Rotograph Prime is accessible to every standing or seated patient.

    The virtual control panel is based on an user-friendly interface, designed to operate also with touch screen monitors. The intuitive graphic layout with icons leads the user to each function in just a few simple steps. The state-of-the-art digital sensor provides clear and sharp images at low dose levels, for a superior image quality. The full set of examination programs make Rotograph Prime an affordable and complete unit able to cover all needs in panoramic radiography.

    We kindly invite you to discover all features of this product in its dedicated page of the website.



    We kindly invite you to discover all features of this product in its dedicated page of the website 
  • 2016, 04 April
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    IDEM 2016
    It is our pleasure to invite you to attend IDEM 2016 (booth 4A-14), the most influential meeting dedicated to dental healthcare, where our specialists will be glad to present you our products.